FAQ

It depends on what you need right now.

• Instant coverage for an event, a photo, or tomorrow morning: start with the Hairfiber and Hold Spray.
• Long term regrowth: start with the Minoxidil 5% treatment.

Many customers use both. Fibers for today, minoxidil for the months ahead. Not sure? Take the 60 second check.

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One use per customer.

Our fibers and tools work for everyone, and the minoxidil formula is intended for both men and women experiencing thinning or hair loss.

Talk with your doctor first if you are pregnant or breastfeeding, or if you have a scalp condition.

Apply it directly to the scalp twice daily. Most people see visible improvement within three to six months of consistent use.

Some shedding in the first few weeks is normal and usually temporary. Stopping treatment reverses progress, so plan for it as an ongoing routine.

A single bottle is $20 and lasts one month. Since results take three to six months of daily use, most people end up needing several.

The 6 bottle pack is $60 instead of $120, which works out to $10 a month and covers half a year.

No. The formula is non greasy and fast absorbing, so you can apply it and get on with your day.

Yes. Apply minoxidil to a clean, dry scalp first and let it dry fully, then apply fibers.

Most people do minoxidil at night and fibers in the morning.

Applied with the hold spray, the fibers resist wind and light sweat through a normal day. That pairing is the whole point: fiber restores density, spray makes it last.

Heavy rain or swimming will remove them. They wash out completely with regular shampoo.

Shake the fibers over the thinning area, pat gently to settle them in, then mist with the hold spray from about 25cm away. It takes under a minute.

Apply to dry hair. If you use minoxidil, let it dry fully first.

Reach out and we will help you find the right one. See our shipping and returns policy for exchange details.

The micro needles create tiny indentions in the skin, known as micro injuries, which stimulate skin recovery and promote natural collagen.

Roll gently over the thinning area two to three times per week on a clean scalp, never on irritated or broken skin. Clean it with alcohol before and after each use and replace it regularly.

Do not apply minoxidil immediately after rolling. Wait until the next day.

Yes. The Dermify Roller 0.03mm is safe for both scalp and face.

Standard shipping is $8 and Express is $15. Shipping is free on orders over $70.

Orders are packed and shipped within 1 to 2 business days, and you will get a tracking number by email as soon as your order ships.

Unopened products in original packaging can be returned within 30 days of delivery for a refund. For hygiene reasons, opened treatments, fibers and derma rollers cannot be returned unless the item arrived damaged or defective.

Full details on our shipping and returns page.